Designing an HR Strategy Based on Employee Engagement Research for MerchUp
Build a strong team, take care of it, and let it work, and the results will come naturally. This is the great advantage of MerchUp. TeamBoost just added a small brick to make things even better!
MerchUp (formerly known as BluzUp) is a European leader in the production of corporate clothing, gadgets, and welcome packs, with 10 years of industry experience and over 1000 satisfied clients.
Do Our People Want to Work Here?
“Historically, MerchUp employees have rated the company very positively. However, our annual satisfaction surveys were conducted internally, and we felt that we might not have sufficient HR knowledge or experience to do this objectively and effectively. That’s why we needed external experts to check what we were doing right and what could be improved – this is where the space for collaboration with TeamBoost emerged.”
Anna Rajkowska, Operations Manager @ MerchUp.
Verification of the current methods used in MerchUp to analyze employee engagement.
Identification of key areas for improvement in HR and the MerchUp community to lay the foundation for an HR strategy.
Specific conclusions and actionable insights rather than just a report that gets lost in the depths of emails.
What Challenges Did We Face?
- Ensuring that all employees understand the purpose and process of the survey, increasing their engagement and acceptance of the results.
- Making sure the survey and analysis process is quick and efficient, minimizing the time burden on management while delivering valuable, actionable results.
- Providing concrete conclusions and recommendations that management can quickly implement to improve employee engagement and satisfaction.
What Did We Do to Achieve Success ?
We conducted an initial interview with Management, which allowed us to set the context for the survey we were about to conduct.
We prepared a proposal for internal communication regarding the implementation of the survey. This is a very important stage, as every employee needs to understand the purpose and process of the survey.
We conducted a comprehensive survey using the proprietary TeamBoost® methodology within the MerchUp team, which resulted in a set of recommendations and guidelines for long-term HR strategy implementation. The survey covered the following areas:
- Level of engagement
- Level of hidden potential
- Sense of organizational belonging
- Internal communication
- Work organization
- Sense of well-being
- Job satisfaction
- Compensation and benefits
- Sense of professional development
- Feedback culture within the organization
- Relationships with supervisors
- Relationships with colleagues
We presented the survey analysis results with key findings and a list of recommended actions. The meeting also included a 2-hour consultation during which potential ways to implement each recommendation were discussed.
Speed
Within 2 weeks, we completed the entire service, including:
- preparing internal communication about the engagement survey,
- conducting the survey,
- data analysis,
- preparing an action roadmap that became the foundation for creating the HR strategy.
Effectiveness
The company’s management began implementing changes from within
- inspiring their people to have regular 1:1 meetings and provide daily feedback.
Acceptance
97% of employees positively rated the planned changes
- positively evaluates the new processes regarding feedback and career development paths.
Operational Efficiency
Only 4 hours of management’s time were required
- to invest in the entire survey and analysis process, after which they received ready-to-implement conclusions.
Knowledge
The organization received a set of strengths
- that can be confidently used in EB and recruitment campaigns as they come directly from the source – the people.
Identification
We identified potential blockers
- allowing the organization to focus on actions that increase employee engagement.
hours of management’s work
of employees positively evaluate the planned changes
weeks for implementation
How Does MerchUp Recall the Collaboration with TeamBoost®?
“For the first time as an organization, we experienced such specific recommendations and action instructions in the people & culture area. The research conducted by the TeamBoost team and the resulting conclusions far exceeded our expectations. Martyna and her specialists clearly showed us what to do in the coming months to increase engagement within the team.”
Anna Rajkowska, Operations Manager @ MerchUp.