Designing an HR Strategy Based on Employee Engagement Research for MerchUp

Build a strong team, take care of it, and let it work, and the results will come naturally. This is the great advantage of MerchUp. TeamBoost just added a small brick to make things even better!

MerchUp (formerly known as BluzUp) is a European leader in the production of corporate clothing, gadgets, and welcome packs, with 10 years of industry experience and over 1000 satisfied clients.

Challenge

Do Our People Want to Work Here?

“Historically, MerchUp employees have rated the company very positively. However, our annual satisfaction surveys were conducted internally, and we felt that we might not have sufficient HR knowledge or experience to do this objectively and effectively. That’s why we needed external experts to check what we were doing right and what could be improved – this is where the space for collaboration with TeamBoost emerged.”

Anna Rajkowska, Operations Manager @ MerchUp.

What Did Our Client Expect?

Verification of the current methods used in MerchUp to analyze employee engagement.

Identification of key areas for improvement in HR and the MerchUp community to lay the foundation for an HR strategy.

Specific conclusions and actionable insights rather than just a report that gets lost in the depths of emails.

What Challenges Did We Face?

Ensuring that all employees understand the purpose and process of the survey, increasing their engagement and acceptance of the results.
Making sure the survey and analysis process is quick and efficient, minimizing the time burden on management while delivering valuable, actionable results.
Providing concrete conclusions and recommendations that management can quickly implement to improve employee engagement and satisfaction.

What Did We Do to Achieve Success ?

We conducted an initial interview with Management, which allowed us to set the context for the survey we were about to conduct.

We prepared a proposal for internal communication regarding the implementation of the survey. This is a very important stage, as every employee needs to understand the purpose and process of the survey.

We conducted a comprehensive survey using the proprietary TeamBoost® methodology within the MerchUp team, which resulted in a set of recommendations and guidelines for long-term HR strategy implementation. The survey covered the following areas:

Level of engagement
Level of hidden potential
Sense of organizational belonging
Internal communication
Work organization
Sense of well-being
Job satisfaction
Compensation and benefits
Sense of professional development
Feedback culture within the organization
Relationships with supervisors
Relationships with colleagues

We presented the survey analysis results with key findings and a list of recommended actions. The meeting also included a 2-hour consultation during which potential ways to implement each recommendation were discussed.

What Results Did We Achieve?

Speed

Within 2 weeks, we completed the entire service, including:

preparing internal communication about the engagement survey,
conducting the survey,
data analysis,
preparing an action roadmap that became the foundation for creating the HR strategy.

Effectiveness

The company’s management began implementing changes from within

inspiring their people to have regular 1:1 meetings and provide daily feedback.

Acceptance

97% of employees positively rated the planned changes

positively evaluates the new processes regarding feedback and career development paths.

Operational Efficiency

Only 4 hours of management’s time were required

to invest in the entire survey and analysis process, after which they received ready-to-implement conclusions.

Knowledge

The organization received a set of strengths

that can be confidently used in EB and recruitment campaigns as they come directly from the source – the people.

Identification

We identified potential blockers

allowing the organization to focus on actions that increase employee engagement.

hours of management’s work

97%

of employees positively evaluate the planned changes

weeks for implementation

How Does MerchUp Recall the Collaboration with TeamBoost®?

“For the first time as an organization, we experienced such specific recommendations and action instructions in the people & culture area. The research conducted by the TeamBoost team and the resulting conclusions far exceeded our expectations. Martyna and her specialists clearly showed us what to do in the coming months to increase engagement within the team.”